Frequently Asked Questions

Yes. We provide free local delivery within a 40-mile radius of Grimsby using our own vehicles, subject to route planning.

Yes. For areas outside our local radius we work with a trusted national haulier to deliver across the UK mainland. Orders over £500 nett typically qualify for free UK mainland economy delivery.

Stock items are usually dispatched promptly; lead times depend on product and order size. Custom items will follow the production schedule agreed at order confirmation.

Timed and Saturday services can often be arranged at cost via our carrier network. Let us know your deadline and we’ll confirm the options and pricing.

Yes. Delivery surcharges and transit times may vary by location and whether the shipment is parcel or pallet. We’ll confirm any adjustments at quotation or checkout.

Yes—collections can be arranged from our Grimsby site. Please contact us to book a slot so we can prepare your goods and paperwork.

Pallet deliveries require suitable access and a safe off-load area. If you need a tail-lift vehicle or have restricted access, please advise us when ordering.

You can open an account online. Our sales team can also help set up terms and tailored pricing.

We accept common business payment methods (e.g., card and BACS). Credit terms are available for approved account customers.

Absolutely. Send your requirements via the contact form or call us and we’ll provide a clear quotation including lead times and delivery.

Prices are shown exclusive of VAT unless stated otherwise. VAT is applied at checkout in line with UK rules.

Yes—account customers can download invoices from their online account. We can also email copies on request.

Yes—log in to your account to view order history and reorder frequently used items quickly.

We can often supply samples or test pieces depending on the product. Share your application and we’ll advise availability and any costs.

We supply a wide range including solid board and corrugated boxes, polystyrene/EPS shippers, pallet wrap, and adhesive tapes, plus everyday warehouse consumables.

Yes. We can tailor sizes and specifications, and offer custom print/branding on many products. Share your specs and we’ll advise on the best route, MOQs, and lead times.

Lead times vary by product and volume. We’ll confirm an estimated schedule at quotation and keep you informed through production.

Yes—our EPS and selected board solutions are widely used for temperature-controlled supply chains. Tell us your product, duration and temperature range and we’ll recommend options.

Yes — Mariner Packaging is BRCGS accredited, providing robust specifications and full traceability. You can view our certificate on the About page.

Yes — we’re a SEDEX member, demonstrating our commitment to responsible and ethical supply chains.

We supply high-quality, food-grade packaging. If your application has specific standards or migration testing requirements, let us know and we’ll advise.

Yes—product specifications and supporting documentation are available on request. Accreditation certificates are linked from our site where applicable.

PPT is a UK tax that applies to plastic packaging that contains less than 30% recycled content. Rates are reviewed periodically by HMRC. If you have PPT targets, tell us and we’ll propose materials that help you comply.

EPR requires producers to report packaging data and pay fees linked to recyclability and the cost of managing packaging waste. We can provide bill-of-materials information to support your reporting.

Yes—share your performance and compliance goals (e.g., minimum recycled content, OPRL guidance), and we’ll recommend suitable substrates and formats.

On request we can include on-pack recycling information and material IDs to support consumer or B2B disposal guidance.

We’ll assess weight, stacking, and shipping method, then recommend a FEFCO style and board grade (e.g., single/double wall) to balance protection, cost and sustainability.

It depends on load type and wrapping method. We can help you compare cast vs blown, pre-stretch, and performance films to optimise stability and reduce waste.

Hot-melt and solvent acrylic tapes behave differently at low temperatures. Tell us your use case and we’ll suggest the right adhesive system and core size.

Yes—our team can review your pack line to recommend right-sizing, voidfill, and pallet stability improvements that cut waste and reduce damage rates.

Please see our Shipping & Returns page for details. Custom items are produced to order and are not returnable unless faulty.

Please notify us promptly with your order number and photographs of the packaging and contents. We’ll arrange a replacement or credit as appropriate.

Call 01472 242 244, message us on WhatsApp, or use the form on our Contact page.