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Clear information about delivery options, lead times and our returns process. If you need anything specific for your order, just let us know.
Free local delivery within a 40-mile radius of Grimsby using our own vehicles (route-planned).
Trusted national haulier for areas outside our local radius. Orders over £500 nett typically qualify for free UK mainland economy delivery.
Stock items are dispatched promptly. Custom items follow the production schedule agreed at order confirmation.
| Service | Area | Lead time | Charge |
|---|---|---|---|
| Local delivery | ≤ 40 miles of Grimsby | Planned route, typically 1–3 working days | Free (subject to route) |
| UK mainland economy | Outside local radius | 2–3 working days | Free on orders £500+ nett; otherwise quoted |
| UK mainland expedited | Outside local radius | Next working day (cut-off applies) | Quoted |
| Palletised delivery | Nationwide | Economy / Next day | Quoted |
Notes: remote locations and oversize consignments may require a custom quote. Lead times exclude weekends/bank holidays.
If you need to return standard stock items, please contact us first with your order number so we can authorise and advise the best method.
Custom-made/printed or bespoke items are produced to your specification and are non-returnable unless faulty or not as described.
Damaged or incorrect items: please inform us promptly and include photos and delivery notes where possible so we can investigate with our logistics partner and arrange a swift resolution.
Depending on the reason, return/collection charges may apply. We’ll always confirm any costs in advance.
